Terms of Service | VoucherMatch

Last updated: April 2026. If you have questions about any changes, contact legal@vouchermatch.nyc.

Agreement to Terms

By accessing or using VoucherMatch ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our Service.

Description of Service

VoucherMatch is an online platform that connects landlords who accept housing vouchers with tenants who hold vouchers in New York City. We provide:

A marketplace for listing and searching voucher-friendly apartments
Tools for submitting and managing rental applications
Messaging between landlords and tenants
Resources about housing voucher programs

VoucherMatch is not a party to any rental agreement between landlords and tenants. We do not guarantee any listings, verify all information, or guarantee successful rental matches.

User Accounts

To use certain features, you must create an account. You agree to:

Provide accurate and complete information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Be responsible for all activity under your account

Landlord Responsibilities

If you are a landlord using our Service, you agree to:

Accept vouchers: List only properties where you genuinely accept housing vouchers
Comply with fair housing laws: Not discriminate based on source of income or any protected class
Provide accurate listings: Ensure all property information is accurate and current
Respond to applications: Review and respond to applications in a timely manner
Cooperate with inspections: Complete all required housing authority processes

Tenant Responsibilities

If you are a tenant using our Service, you agree to:

Provide accurate information in your profile and applications
Only apply to listings you are genuinely interested in
Respond to landlord communications in a timely manner
Not misrepresent your voucher status or eligibility

Prohibited Conduct

You may not:

Post false, misleading, or fraudulent information
Discriminate against any user based on protected characteristics
Harass, threaten, or abuse other users
Use the Service for any illegal purpose
Attempt to circumvent security features
Scrape or collect user data without permission
Post spam or unauthorized advertising

Data Collection and Research Use

By using VoucherMatch, you acknowledge and agree that:

Application data is collected for housing matching and research purposes. Information you provide — including voucher type, household composition, income range, employment status, rental history, credit score range, and eviction history — is used to match you with suitable housing and to analyze patterns in the NYC voucher housing market.
Anonymized and aggregated data may be shared with housing agencies and researchers. VoucherMatch may share de-identified, anonymized data (with all personally identifiable information removed, including names, email addresses, phone numbers, and street addresses) with accredited government agencies, housing authorities, non-profit housing organizations, and academic researchers for the purpose of studying and improving access to voucher-based housing in New York City. This includes agencies such as HPD (NYC Department of Housing Preservation and Development), HRA (NYC Human Resources Administration), NYCHA (New York City Housing Authority), and similar bodies.
Anonymized records use a pseudonymous identifier. When sharing individual-level anonymized records, VoucherMatch uses a consistent pseudonymous identifier (not your name, email, or any directly identifying information) that allows longitudinal analysis within the VoucherMatch dataset but cannot be used to identify you without VoucherMatch authorization.
Marketplace event data is collected. We collect data about how you interact with listings, when you submit applications, and how applications progress through the housing process. This data is used to analyze housing market dynamics and may be included in anonymized research datasets.
Your PII is never sold. Personally identifiable information (name, email, phone, address) is never sold, shared with advertisers, or included in any research dataset.
You may request deletion. You may request deletion of your account and associated data at any time by contacting privacy@vouchermatch.nyc. Note that anonymized, de-identified records that no longer contain any information linking them to you may be retained in research datasets.

Content and Intellectual Property

You retain ownership of content you post but grant us a license to use, display, and distribute it on our platform. You may not post content that infringes on others' intellectual property rights.

Fees and Payments

Basic use of VoucherMatch is free. We may offer premium features for a fee. All fees are non-refundable unless otherwise stated. We reserve the right to change pricing with notice.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We do not guarantee:

The accuracy of any listing or user information
That you will find a tenant or apartment
The quality or safety of any property
Continuous, uninterrupted access to the Service

Limitation of Liability

To the maximum extent permitted by law, VoucherMatch shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Termination

We may suspend or terminate your account at any time for violations of these terms or for any other reason. You may delete your account at any time through your account settings.

Dispute Resolution

Any disputes arising from these terms or your use of the Service shall be resolved through binding arbitration in New York County, New York, except where prohibited by law.

Changes to Terms

We may modify these terms at any time. Continued use of the Service after changes constitutes acceptance of the new terms.

Contact

Questions about these terms? Contact us at legal@vouchermatch.nyc