Terms of Service

Agreement to Terms

By accessing or using VoucherMatch ("Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our Service.

Description of Service

VoucherMatch is an online platform that connects landlords who accept housing vouchers with tenants who hold vouchers in New York City. We provide:

• A marketplace for listing and searching voucher-friendly apartments
• Tools for submitting and managing rental applications
• Messaging between landlords and tenants
• Resources about housing voucher programs

VoucherMatch is not a party to any rental agreement between landlords and tenants. We do not guarantee any listings, verify all information, or guarantee successful rental matches.

User Accounts

To use certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activity under your account

Landlord Responsibilities

If you are a landlord using our Service, you agree to:

• Accept vouchers: List only properties where you genuinely accept housing vouchers
• Comply with fair housing laws: Not discriminate based on source of income or any protected class
• Provide accurate listings: Ensure all property information is accurate and current
• Respond to applications: Review and respond to applications in a timely manner
• Cooperate with inspections: Complete all required housing authority processes

Tenant Responsibilities

If you are a tenant using our Service, you agree to:

• Provide accurate information in your profile and applications
• Only apply to listings you are genuinely interested in
• Respond to landlord communications in a timely manner
• Not misrepresent your voucher status or eligibility

Prohibited Conduct

You may not:

• Post false, misleading, or fraudulent information
• Discriminate against any user based on protected characteristics
• Harass, threaten, or abuse other users
• Use the Service for any illegal purpose
• Attempt to circumvent security features
• Scrape or collect user data without permission
• Post spam or unauthorized advertising

Content and Intellectual Property

You retain ownership of content you post but grant us a license to use, display, and distribute it on our platform. You may not post content that infringes on others' intellectual property rights.

Fees and Payments

Basic use of VoucherMatch is free. We may offer premium features for a fee. All fees are non-refundable unless otherwise stated. We reserve the right to change pricing with notice.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. We do not guarantee:

• The accuracy of any listing or user information
• That you will find a tenant or apartment
• The quality or safety of any property
• Continuous, uninterrupted access to the Service

Limitation of Liability

To the maximum extent permitted by law, VoucherMatch shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

Termination

We may suspend or terminate your account at any time for violations of these terms or for any other reason. You may delete your account at any time through your account settings.

Dispute Resolution

Any disputes arising from these terms or your use of the Service shall be resolved through binding arbitration in New York County, New York, except where prohibited by law.

Changes to Terms

We may modify these terms at any time. Continued use of the Service after changes constitutes acceptance of the new terms.

Contact

Questions about these terms? Contact us at legal@vouchermatch.nyc