Privacy Policy
Last updated: December 2025
Overview
VoucherMatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
Information We Collect
Information You Provide
When you create an account or use our services, we may collect:
- Name and contact information (email, phone number)
- Account credentials
- Property information (for landlords)
- Housing voucher information (for tenants)
- Documents you upload (identification, voucher documentation)
- Messages sent through our platform
Information Collected Automatically
When you use our services, we automatically collect:
- Device information (browser type, operating system)
- IP address and location data
- Usage data (pages visited, features used)
- Cookies and similar tracking technologies
How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Connect tenants with landlords
- Process applications and facilitate communication
- Send notifications about listings, applications, and messages
- Improve our platform and user experience
- Detect and prevent fraud or abuse
- Comply with legal obligations
Information Sharing
We may share your information with:
- Other users: Landlords see tenant applications; tenants see landlord contact information for listings they apply to
- Service providers: Third parties who help us operate our platform (hosting, analytics, email)
- Legal requirements: When required by law or to protect our rights
We never sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
- Request a copy of your data
Cookies
We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.
Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us at: