VoucherMatch

Privacy Policy

Last updated: April 2026

Overview

VoucherMatch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Information You Provide

When you create an account or use our services, we may collect:

  • Name and contact information (email, phone number)
  • Account credentials
  • Property information (for landlords)
  • Housing voucher information — voucher type (Section 8, CityFHEPS, FHEPS, HASA, etc.), bedroom size, issuing agency, voucher amount, and expiration date
  • Household information — number of adults and children, pets, desired move-in date
  • Income information — employment status, monthly income range, and sources of income
  • Rental history — tenancy length, credit score range, and eviction history
  • Documents you upload (identification, voucher documentation)
  • Messages sent through our platform

Information Collected Automatically

When you use our services, we automatically collect:

  • Device information (browser type, operating system)
  • IP address and location data
  • Usage data (pages visited, features used)
  • Cookies and similar tracking technologies

How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Connect tenants with landlords
  • Process applications and facilitate communication
  • Send notifications about listings, applications, and messages
  • Improve our platform and user experience
  • Analyze housing market patterns, supply and demand dynamics, and voucher program outcomes in NYC
  • Produce anonymized research datasets and reports for housing policy purposes
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

Information Sharing

We may share your information with:

  • Other users: Landlords see tenant applications; tenants see landlord contact information for listings they apply to
  • Service providers: Third parties who help us operate our platform (hosting, analytics, email)
  • Government housing agencies and accredited researchers (anonymized only — see section below)
  • Legal requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

Government and Housing Agency Data Sharing

VoucherMatch shares anonymized, de-identified data with accredited government agencies, housing authorities, non-profit housing organizations, and academic researchers to support housing policy research and improve access to voucher-based housing in New York City. This may include agencies such as HPD, HRA, NYCHA, and similar bodies.

What is shared

  • Voucher type, bedroom size, issuing agency, and voucher amount
  • Household size (number of adults and children)
  • Employment status and monthly income range
  • Credit score range and eviction history (yes/no)
  • Geographic data limited to borough and neighborhood (no street addresses)
  • Application status, outcomes, and stage-by-stage timeline
  • A pseudonymous applicant identifier consistent within our dataset (not your name, email, or any directly identifying information)

What is never shared

  • Your name
  • Email address
  • Phone number
  • Street address or apartment number
  • Case worker contact information
  • Employer name or landlord contact information

Landlord data

Landlord names, email addresses, and performance data (application response rates, approval rates, inspection pass rates) may be shared with government housing agencies as part of landlord accountability and fair housing monitoring programs. By listing on VoucherMatch, landlords acknowledge that their performance data may be included in such reports.

Aggregate reports

We also produce and share fully aggregated, statistical reports (e.g., monthly placement rates by borough) that contain no individual-level records of any kind.

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and associated personal data
  • Opt out of marketing communications
  • Request a copy of your data
  • Request that your data be excluded from future research data sharing (note: previously shared anonymized records that cannot be linked back to you cannot be recalled from third parties)

To exercise any of these rights, contact privacy@vouchermatch.nyc.

Cookies

We use cookies and similar technologies to improve your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser.

Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

privacy@vouchermatch.nyc