NYCHA Owner Extranet Guide: Managing Your Section 8 Portfolio Online

The NYCHA Owner Extranet is a free online portal that lets you manage your entire Section 8 portfolio 24 hours a day, 7 days a week. If you're still handling Section 8 paperwork through mail or walk-in visits, you're making the process harder than it needs to be. The portal handles everything from submitting rental packets to tracking payments to certifying completed repairs, and it typically processes requests faster than paper submissions.

Every Section 8 landlord should be registered on the Owner Extranet. Beyond convenience, the portal gives you real-time visibility into payment status, inspection results, and request progress that you simply can't get any other way. When something goes wrong with a payment or an inspection fails, you'll know immediately through email notifications rather than waiting for a letter to arrive.

Getting Started: Creating Your Account

If you're a new Section 8 owner, you'll need to create an account at eapps.nycha.info/owners. The registration process requires your property information and tax identification details. Once registered, you'll receive login credentials that give you access to the full portal.

If you're an existing owner who hasn't registered, you can still create an account. You'll need to link your existing Section 8 units to your new online profile using information from your HAP contracts.

For help with registration or login issues, contact NYCHA's Customer Contact Center at 718-707-7771, Monday through Friday, 8am to 5pm.

What You Can Do on the Owner Extranet

The portal consolidates most of the tasks you need to perform as a Section 8 landlord into a single interface:

Track payments. View your Housing Assistance Payment (HAP) history, check the status of pending payments, and see exactly when funds were deposited. If a payment is missing or incorrect, you'll see it here before wondering why your bank account doesn't match your expectations.

Review EFT statements. Download monthly electronic funds transfer statements showing all payments made to your account. These detail each unit, the payment amount, and the payment date.

Download 1099s. At tax time, access your 1099 forms showing total Section 8 payments received during the year. You can download these directly rather than waiting for them in the mail.

Submit rental packets. When you have a new tenant with a voucher, you can submit the entire rental packet online using a PIN number provided by the voucher holder. This is faster than mailing documents or visiting a walk-in center.

Request lease renewals. Submit the Landlord Request for Lease Renewal Approval form and supporting documents electronically. You can also track the status of pending renewal requests.

Certify completed repairs. After a failed inspection, submit the NE-2 Certification of Completed Repairs online along with work orders or invoices. This is often faster than scheduling a reinspection.

List available units. Post your vacant units for free so voucher holders searching for housing can find them. This connects you directly with approved tenants looking for apartments.

Manage inspections. View upcoming inspection schedules, see results of completed inspections, and track any violations that need to be addressed.

Update contact information. Change your mailing address, phone number, or email without submitting paper forms.

Submit eviction certifications. If you need to pursue eviction, obtain and submit NYCHA Form 059.518 (Certification of Basis for Eviction) through the portal.

Check incentive payments. If you're participating in the Owner Incentive Program, track the status of bonus payments for new rentals.

Submitting Rental Packets Online

One of the most valuable features is the ability to submit rental packets electronically. Here's how the process works:

Step 1: The voucher holder provides you with a PIN number. This PIN links their voucher to your rental submission.

Step 2: Log into the Owner Extranet and navigate to the Service Requests tab.

Step 3: Select the option to submit a new rental packet and enter the PIN.

Step 4: Complete the online form with all required information about the unit, rent amount, utilities, and lease terms.

Step 5: Upload scanned copies of required documents including the signed lease, Request for Tenancy Approval, and lead-based paint disclosure.

Step 6: Submit the packet. You'll receive confirmation and can track status online.

After submission, NYCHA reviews the packet and schedules an inspection. You'll typically receive an inspection appointment within 5 business days of the packet being approved. The entire process from submission to HAP contract execution can happen in as little as 30 days if everything goes smoothly.

Managing Lease Renewals

Lease renewal requests should be submitted at least 60 days before the new lease term's effective date. The Owner Extranet makes this straightforward:

Step 1: Log in and navigate to the lease renewal section.

Step 2: Download and complete NYCHA Form 059.288 (Landlord Request for Lease Renewal Approval) if not completing it directly online.

Step 3: Enter the proposed new rent and lease term details.

Step 4: Upload supporting documents based on your unit type (rent-stabilized riders, Section 610 approval letters if applicable, etc.).

Step 5: Submit and track status online.

NYCHA will conduct a rent reasonableness evaluation before approving any rent increase. If the proposed rent exceeds what the market supports, you'll be notified of your options: accept the reasonable rent amount or submit comparables through AffordableHousing.com to support your asking price.

You can check the status of your renewal request anytime on the portal rather than waiting for mail notification.

Handling Failed Inspections

When a unit fails an HQS inspection, you'll receive notification through the portal (and by mail) detailing the specific violations. The deadlines for repairs depend on the violation type:

24-hour violations (life-threatening hazards like gas leaks, no heat in winter, exposed wiring) must be corrected within 24 hours.

Window guard violations must be corrected within 21 calendar days.

All other violations must be corrected within 30 calendar days (this has been extended to 90 days for certain inspection types).

After making repairs, you have two options for getting back into compliance:

Option 1: Submit an NE-2 Certification. For most non-life-threatening violations, you can submit the Certification of Completed Repairs (NYCHA Form 059.307) through the Owner Extranet. You'll need to:

Log in and locate the NE-2 form for the specific failed inspection

Complete the certification confirming repairs were made

Upload work orders or paid invoices showing the repair date, address (including unit number), and description of work

Submit the certification

NYCHA may accept the certification without reinspection, or they may conduct a quality control inspection later. If the certification is accepted, payments will be reinstated.

Option 2: Request reinspection. For 24-hour violations or if you prefer to have NYCHA verify repairs, you can request a reinspection. Contact the Customer Contact Center to schedule.

If the tenant refuses access for repairs, submit the NE-2 with the "no access" box checked along with copies of certified letters you sent requesting access. NYCHA can then commence termination proceedings against the tenant.

Retroactive payments. If your subsidy was suspended for a failed inspection, you can receive up to six months of retroactive payments once you bring the unit back into compliance and submit proper certification through the Owner Extranet.

Tracking Payment Status

The payment tracking feature answers the most common landlord question: "Where's my money?"

When you log in, you can see:

Payment history for each unit

Date each payment was processed

Amount of each HAP payment

Current payment status (paid, pending, suspended)

NYCHA receives Section 8 funding from HUD on the first business day of each month and processes landlord payments within one business day after that. If you're set up for direct deposit (which is mandatory; NYCHA no longer issues paper checks), payments typically hit your account within the first few days of the month.

If a payment shows as suspended, the portal will indicate the reason, usually a failed inspection that hasn't been resolved. You can then take action to address the issue rather than calling to figure out what's wrong.

Downloading Tax Documents

Come tax season, the portal lets you download your 1099-MISC showing total Section 8 payments received during the year. This is available in the portal by late January each year and saves you from waiting for the mail.

The 1099 information flows from the payment records in the system, so if your payment history looks correct throughout the year, your 1099 should be accurate. If you see discrepancies, contact the Customer Contact Center to resolve them before filing your taxes.

Listing Vacant Units

The Owner Extranet includes a free listing service to advertise your available units to voucher holders. This is separate from AffordableHousing.com (which NYCHA also partners with for rent reasonableness) and gives you direct visibility to tenants searching through NYCHA's system.

To list a vacancy:

Log into the portal

Navigate to the vacancies section

Enter unit details including address, bedroom count, rent, amenities, and availability date

Submit the listing

Voucher holders searching for apartments through NYCHA resources will see your listing. When someone is interested, they'll contact you directly to arrange a showing.

Common Issues and Troubleshooting

Can't log in. If you've forgotten your password, use the password reset function on the login page. If you're locked out or having technical issues, call 718-707-7771 for support.

Rental packet stuck in processing. Check the portal for status updates. If documents are missing or there's an issue, you'll see it noted. Common holdups include missing signatures, incomplete forms, or Certificate of Occupancy issues. Address whatever's flagged and resubmit.

Payment shows suspended but you made repairs. Make sure you submitted the NE-2 certification properly. Check that work orders/invoices were uploaded and include all required information (address with unit number, date, description of repair). If everything looks correct, call the Customer Contact Center to verify the certification was received and accepted.

Lease renewal taking too long. Renewal requests should be processed within 14 days assuming all documents are complete. Check the portal for any flags or requests for additional information. Rent reasonableness evaluations can add time if your proposed rent needs review.

1099 amount doesn't match your records. Compare the portal's payment history against your bank deposits. If there are discrepancies, document them and contact NYCHA to investigate before filing taxes.

Need a form that's not online. Most forms are available for download on the portal or on NYCHA's website. For forms you can't find, call 718-707-7771 to request them by mail.

Best Practices

Check the portal regularly. Don't wait for mail. Log in at least monthly to verify payment status, check for failed inspections, and see any notifications. Email alerts help, but proactive checking catches issues faster.

Keep your contact information current. If your email or phone number changes, update it immediately in the portal. Missing an inspection notification because your email bounced creates headaches.

Submit electronically when possible. Online submissions are processed faster than mail, and you get immediate confirmation and tracking. Use the portal for rental packets, lease renewals, certifications, and any other transactions that can be done online.

Document everything. When you submit certifications or uploads, save copies locally. If there's ever a dispute about what was submitted, you'll have records.

Act quickly on failed inspections. The deadlines are real. Subsidy suspension starts when deadlines pass, and getting payments reinstated requires bringing the unit into compliance. The faster you address violations, the less rental income you lose.

Resources

Owner Extranet Login: eapps.nycha.info/owners

Customer Contact Center: 718-707-7771 (Monday-Friday, 8am-5pm)

NYCHA Section 8 Owner Guide: nyc.gov/site/nycha/section-8/guide-for-property-owners.page

HQS FAQ: nyc.gov/site/nycha/section-8/housing-quality-standards-faq.page

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For New Landlords: The Owner Extranet is your command center for Section 8. Register as soon as you have your first voucher-holding tenant. The time you invest learning the portal will pay off every month when you can check payments, track inspections, and handle paperwork without phone calls or office visits.

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External Resources

• NYCHA Owner Extranet Login - Access the portal
• NYCHA Section 8 Property Owner Guide - Official guidance
• NYCHA HQS FAQ - Inspection standards and procedures
• NYCHA Lease Renewal Process - Renewal procedures
• Online Rental Packet Submission Guide - Step-by-step instructions

Internal Links Summary

• How to Become a Section 8 Landlord NYC - Getting started guide
• Section 8 Inspection Checklist - Prepare for HQS inspections
• Section 8 Rent Increase Request - Lease renewal process
• List Your Property - Connect with voucher-holding tenants
• Browse Listings - For tenants seeking voucher-friendly housing